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Shipping, Returns, & Warranty

Warranty

Our lights are all guaranteed against failure or malfunction for a period of two years unless otherwise specified.

To request a replacement, send a description of the problem along with your order date and email address to support@onewaylight.com.

Replacements shipped within the USA are shipped at no-cost.  Replacements shipped outside the US may incur a shipping fee.

One Way Light offers no warranty of non-light items or items otherwise covered by a manufacturer warranty unless otherwise specified.

Returns Policy

Return any order for any reason within 60 days of purchase and receive a full refund.

Orders that shipped free can be returned at no-cost by contacting support@onewaylight.com and using our printable return shipping label.

Orders that incurred a shipping charge at checkout can be returned at buyer's expense.


Shipping Prices

Shipping prices are shown at checkout and fluctuate based on the best available rates.  As of June 2018, most orders ship from Amazon.com using two-day shipping.  Some orders may ship directly from One Way Light LLC by USPS.  If you have any concern about how your order is shipped, please contact support@onewaylight.com.

International orders

USPS First-Class International shipping is approximately $13 per order, but only guarantees package tracking to the delivery country when it is handed off to the local post service.  USPS Priority and DHL start at $33 and go up to around $100.  Other options, FEDEX and UPS, tend to be even more expensive.  Contact support@onewaylight.com if you do not wish to ship with USPS First-Class International.  Also, we may offer the product you seek on Amazon or eBay.  They may offer a more attractive shipping option.

 

Policy Exceptions

Contact support@onewaylight.com with any questions regarding our terms.  Our intent is to provide the best possible support while maintaining reasonable prices.  If you have a problem with our product we want to solve it and prevent such a problem from ever happening again.


Thank you for reading,

Jason Ferry
Owner / Operator
One Way Light LLC