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Shipping, Returns, & Warranty

Warranty

Our lights are all gauaranteed against failure or malfunction for a period of one year unless otherwise specified.

To request a replacement, send a description of the problem along with your order date and email address to support@onewaylight.com.

Replacements shipped within the USA are shipped at no-cost.  Replacements shipped outside the US may incur a shipping fee.

One Way Light offers no warranty of non-light items or items otherwise covered by a manufacturer warranty unless otherwise specified.

Returns Policy

Return any order for any reason within 60 days of purchase and receive a full refund.

Orders that shipped free can be returned at no-cost by contacting admin@onewaylight.com and using our printable return shipping label.

Orders that incurred a shipping charge at checkout can be returned at buyer's expense.


Shipping Prices

Shipping prices are shown at checkout and fluctuate based on the best available rates.  As of June 2018, most orders ship from Amazon.com using two-day shipping.  Some orders may ship directly from One Way Light LLC by USPS.  If you have any concern about how your order is shipped, please contact support@onewaylight.com.  One of us will reply directly.

International orders

We are not currently offering international shipping through the website.  If you would like to place an order for shipping outside the US, please email support@onewaylight.com.  As of June 2018, USPS International shipping is approximately $13 per order, but only guarantees package tracking to the delivery country when it is handed off to the local post service.  DHL varies from $33 to $80 and is delivered directly to the shipping address.  Other options, FEDEX and UPS, tend to be more expensive.

 

Policy Exceptions

Contact support@onewaylight.com with any questions regarding our terms.  Our intent is to provide the best possible support while maintaining reasonable prices.  If you have a problem with our product we want to solve it and prevent such a problem from ever happening again.


Thank you for reading,

Jason Ferry
Owner / Operator
One Way Light LLC