- Support, Shipping, About
Support, Shipping, About
About: One Way Light will remain in business indefinitely. Some changes will occur. Light sets will be phased out in order to reduce the amount of time I spend labeling and packaging lights. In place of light sets, each vehicle that I've confirmed lights work in will have a page that either references applicable lights or lets them be added to the cart directly. Instructions / install guides will move to online-only. Prices will be more directly related to the cost of the light itself.
Shipping: One Way Light SHIPS TWICE PER WEEK!!! This will generally be Monday or Tuesday and again Friday or Saturday, but even that can vary a bit. I don't run this business full-time and reducing shipping days helps offset the time cost of running a low volume business. In extreme cases, I suppose shipping could be delayed by up to a week, but in the one or two times that's happened in the last five years I've emailed all affected customers to explain.
Shipping - Middle East / Gulf Countries - I've experienced multiple problems shipping via USPS internationally, but Saudi Arabia and neighboring countries have been especially frustrating in this regard. As of this writing, 9 May 2020, I am unable to ship to Bahrain, Qatar, Oman, Kuwait, UAE, Saudi Arabia, and Jordan at reasonable rates. Until I find a way to exclude these countries from shipping options, they will show as available, but with a $125 shipping fee. In most cases, I can ship for less than this, but it is in the $100 range for me to ship to these countries with DHL or FEDEX.
Service/Support: I'll do my best. Email firstname.lastname@example.org with your question and if applicable, order number and any helpful photos you have.
Returns: Let me know within 60 days of the purchase. For domestic orders, I can send a return shipping label through email. I will consider returns/refunds beyond 60 days if the item can be restocked and resold. International returns are the responsibility of the customer to return.
Warranty: I hate having to spell out a warranty. I feel like if I sell something and it lasts a good number of years we should all be happy. If it doesn't, then there is a problem and something needs to improve. Sometimes a failure is a fluke, but more often it's a pattern. I'll replace failed lights up to three years, so long as One Way Light continues to exist. I retain the right to require the customer to pay shipping for international replacements or domestic replacements after the first failure. I've not resorted to this yet, but I may do so if it seems necessary.
HELP CONSIDERED... I (Jason) may be interested in teaming up with someone that has interest in automotive LEDs and some experience with social media marketing / engagement. The ultimate goal is for One Way Light to transition into a source for high-quality automotive LEDs, not just a source for high-quality 84-01 Jeep Cherokee XJ lights. This is hobby level stuff currently, but it's necessary that it grows if it is going to be around beyond another year. At current revenue levels, I can pay no more than $600 per month to an independent contractor / freelancer type. Ultimately, I'd like to have a business partner that can help develop a shared vision and guide the future of One Way Light.
I wanted to put this out there because it's something I've been considering for a while and I think is necessary for One Way Light to come into its own and be a serious force in the automotive led world. It a decision that could have very good or very bad results, so it's not something I think I will ever feel 100% ready to take on. Still, it is necessary and now is as good a time as any so far.