Support, Shipping, About

About:  One Way Light will remain in business indefinitely.  Some changes will occur.  Light sets will be phased out in order to reduce the amount of time I spend labeling and packaging lights.  In place of light sets, each vehicle that I've confirmed lights work in will have a page that either references applicable lights or lets them be added to the cart directly.  Instructions / install guides will move to online-only.  Prices will be more directly related to the cost of the light itself.

Shipping:  One Way Light SHIPS TWICE PER WEEK!!!  This will generally be Monday or Tuesday and again Friday or Saturday, but even that can vary a bit.  I don't run this business full-time and reducing shipping days helps offset the time cost of running a low volume business.  In extreme cases, I suppose shipping could be delayed by up to a week, but in the one or two times that's happened in the last five years I've emailed all affected customers to explain.

Shipping - Canada:  No issues shipping to Canada, it's just more expensive than US shipping.  I suppose that's the price of not joining the rebellion.  At least you have healthcare.

Shipping - Rest of the World:  Corona has made a mess of international shipping.  I'll only ship by DHL or FEDEX and they each run over $100 for most international shipments.  I suppose it might be a decent deal if you have a club or something with multiple people buying parts, but otherwise I don't recommend it.  Anyway, if you still want to order lights even with a $100 - $125 shipping charge, let me know.  I'm not sure how well reshipping services are working currently, but they're pretty popular for mid-east buyers.  That might be worth looking into if you regularly order from the US.

Service/Support:  I'll do my best.  Email jason@onewaylight.com with your question and if applicable, order number and any helpful photos you have. 

Returns:  Let me know within 60 days of the purchase.  For domestic orders, I can send a return shipping label through email.  I will consider returns/refunds beyond 60 days if the item can be restocked and resold.  International returns are the responsibility of the customer to return.

Warranty:  I hate having to spell out a warranty.  I feel like if I sell something and it lasts a good number of years we should all be happy.  If it doesn't, then there is a problem and something needs to improve.  Sometimes a failure is a fluke, but more often it's a pattern.  I'll replace failed lights up to three years, so long as One Way Light continues to exist.  I retain the right to require the customer to pay shipping for international replacements or domestic replacements after the first failure.  I've not resorted to this yet, but I may do so if it seems necessary.

HELP CONSIDERED...  I (Jason) may be interested in teaming up with someone that has interest in automotive LEDs and some experience with social media marketing / engagement.  The ultimate goal is for One Way Light to transition into a source for high-quality automotive LEDs, not just a source for high-quality 84-01 Jeep Cherokee XJ lights.  This is hobby level stuff currently, but it's necessary that it grows if it is going to be around beyond another year.  At current revenue levels, I can pay no more than $600 per month to an independent contractor / freelancer type.  Ultimately, I'd like to have a business partner that can help develop a shared vision and guide the future of One Way Light.

I wanted to put this out there because it's something I've been considering for a while and I think is necessary for One Way Light to come into its own and be a serious force in the automotive led world.  It a decision that could have very good or very bad results, so it's not something I think I will ever feel 100% ready to take on.  Still, it is necessary and now is as good a time as any so far.