Support, Shipping, About

About:  One Way Light will remain in business indefinitely.  Some changes will occur.  Light sets will be phased out in order to reduce the amount of time I spend labeling and packaging lights.  In place of light sets, each vehicle that I've confirmed lights work in will have a page that either references applicable lights or lets them be added to the cart directly.  Instructions / install guides will move to online-only.  Prices will be more directly related to the cost of the light itself.

Shipping:  One Way Light SHIPS TWICE PER WEEK!!!  This will generally be Monday or Tuesday and again Friday or Saturday, but even that can vary a bit.  I don't run this business full-time and reducing shipping days helps offset the time cost of running a low volume business.  In extreme cases, I suppose shipping could be delayed by up to a week, but in the one or two times that's happened in the last five years I've emailed all affected customers to explain.

Shipping - Canada:  No issues shipping to Canada, it's just more expensive than US shipping.  I suppose that's the price of not joining the rebellion.  At least you have healthcare.

Shipping - Rest of the World:  I've set international shipping at a flat rate of $60.  If the cost is significantly higher I will contact the customer.  If it is less, I will refund the difference.  I email all international customers before shipping the order.  If I do not receive a reply within one week, I will cancel the order and refund payment.

Service/Support:  I'll do my best.  Email jason@onewaylight.com with your question and if applicable, order number and any helpful photos you have. 

Returns:  Let me know within 60 days of the purchase.  For domestic orders, I can send a return shipping label through email.  I will consider returns/refunds beyond 60 days if the item can be restocked and resold.  International returns are the responsibility of the customer to return.

Warranty:  I hate having to spell out a warranty.  I feel like if I sell something and it lasts a good number of years we should all be happy.  If it doesn't, then there is a problem and something needs to improve.  Sometimes a failure is a fluke, but more often it's a pattern.  I'll replace failed lights up to three years, so long as One Way Light continues to exist.  I retain the right to require the customer to pay shipping for all international replacements or certain domestic replacements after the first failure.  I've not resorted to this yet, but I may do so if it seems necessary.