- Support, Shipping, About
Support, Shipping, About
About: One Way Light will remain in business indefinitely. Some changes will occur. Light sets will be phased out in order to reduce the amount of time I spend labeling and packaging lights. In place of light sets, each vehicle that I've confirmed lights work in will have a page that either references applicable lights or lets them be added to the cart directly. Instructions / install guides will move to online-only. Prices will be more directly related to the cost of the light itself.
Shipping: One Way Light SHIPS TWICE PER WEEK!!! This will generally be Monday or Tuesday and again Friday or Saturday, but even that can vary a bit. I don't run this business full-time and reducing shipping days helps offset the time cost of running a low volume business. In extreme cases, I suppose shipping could be delayed by up to a week, but in the one or two times that's happened in the last five years I've emailed all affected customers to explain.
Shipping - Canada: No issues shipping to Canada, it's just more expensive than US shipping. I suppose that's the price of not joining the rebellion. At least you have healthcare.
Shipping - Rest of the World: I've set international shipping at a flat rate of $60. If the cost is significantly higher I will contact the customer. If it is less, I will refund the difference. I email all international customers before shipping the order. If I do not receive a reply within one week, I will cancel the order and refund payment.
Service/Support: I'll do my best. Email email@example.com with your question and if applicable, order number and any helpful photos you have.
Returns: Let me know within 60 days of the purchase. For domestic orders, I can send a return shipping label through email. I will consider returns/refunds beyond 60 days if the item can be restocked and resold. International returns are the responsibility of the customer to return.
Warranty: I hate having to spell out a warranty. I feel like if I sell something and it lasts a good number of years we should all be happy. If it doesn't, then there is a problem and something needs to improve. Sometimes a failure is a fluke, but more often it's a pattern. I'll replace failed lights up to three years, so long as One Way Light continues to exist. I retain the right to require the customer to pay shipping for all international replacements or certain domestic replacements after the first failure. I've not resorted to this yet, but I may do so if it seems necessary.