Support, Shipping, About

About:  One Way Light will remain in business indefinitely.  Some changes will occur.  Light sets will be phased out in order to reduce the amount of time I spend labeling and packaging lights.  In place of light sets, each vehicle that I've confirmed lights work in will have a page that either references applicable lights or lets them be added to the cart directly.  Instructions / install guides will move to online-only.  Prices will be more directly related to the cost of the light itself.

Shipping:  One Way Light SHIPS TWICE PER WEEK!!!  This will generally be Monday or Tuesday and again Friday or Saturday, but even that can vary a bit.  I don't run this business full-time and reducing shipping days helps offset the time cost of running a low volume business.  In extreme cases, I suppose shipping could be delayed by up to a week, but in the one or two times that's happened in the last five years I've emailed all affected customers to explain.

Shipping - Middle East / Gulf Countries - I've experienced multiple problems shipping via USPS internationally, but Saudi Arabia and neighboring countries have been especially frustrating in this regard.  As of this writing, 9 May 2020, I am unable to ship to Bahrain, Qatar, Oman, Kuwait, UAE, Saudi Arabia, and Jordan at reasonable rates.  Until I find a way to exclude these countries from shipping options, they will show as available, but with a $125 shipping fee.  In most cases, I can ship for less than this, but it is in the $100 range for me to ship to these countries with DHL or FEDEX.

Service/Support:  I'll do my best.  Email jason@onewaylight.com with your question and if applicable, order number and any helpful photos you have. 

Returns:  Let me know within 60 days of the purchase.  For domestic orders, I can send a return shipping label through email.  I will consider returns/refunds beyond 60 days if the item can be restocked and resold.  International returns are the responsibility of the customer to return.

Warranty:  I hate having to spell out a warranty.  I feel like if I sell something and it lasts a good number of years we should all be happy.  If it doesn't, then there is a problem and something needs to improve.  Sometimes a failure is a fluke, but more often it's a pattern.  I'll replace failed lights up to three years, so long as One Way Light continues to exist.  I retain the right to require the customer to pay shipping for international replacements or domestic replacements after the first failure.  I've not resorted to this yet, but I may do so if it seems necessary.

HELP CONSIDERED...  I (Jason) may be interested in teaming up with someone that has interest in automotive LEDs and some experience with social media marketing / engagement.  The ultimate goal is for One Way Light to transition into a source for high-quality automotive LEDs, not just a source for high-quality 84-01 Jeep Cherokee XJ lights.  This is hobby level stuff currently, but it's necessary that it grows if it is going to be around beyond another year.  At current revenue levels, I can pay no more than $600 per month to an independent contractor / freelancer type.  Ultimately, I'd like to have a business partner that can help develop a shared vision and guide the future of One Way Light.

I wanted to put this out there because it's something I've been considering for a while and I think is necessary for One Way Light to come into its own and be a serious force in the automotive led world.  It a decision that could have very good or very bad results, so it's not something I think I will ever feel 100% ready to take on.  Still, it is necessary and now is as good a time as any so far.